Foro Quejas Jokaroom Is a Scam!

Jokaroom Is a Scam!

hace 1 mes Bradk4165
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217 visualizaciones 27 respuestas
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hace 1 mes
Español

I need help with jokaroom. $9k vanish and the locked my account. Have been waiting 5 days now. They are just saying they will contact me but never do. I have all the proof and I don’t know what to do. Should I report the site to the police. It must be a rogue casino??

Bradk4165 hace 1 mes
Español

Hello, I advise you to wait for few more days. Just try to get some official statement from the casino explaining why they voided the winnings. Once you get it, you can create a complaint on our website. We'll do our best to help you.

Bradk4165 hace 1 mes
Español

There are many websites where u can report them...Here, also some gov/fraud sites

as i can see they are not great casino, and many bad comments .. if they have a number call them. waiting more than 72h is a joke for every casino especially on account/money issues..

i hope u didn't deposit via BTC

But despite everything, i see they have live chat.Ask them

Inferno hace 1 mes
Español

Hi Inferno thanks for your message.

I’ve did contact the live chat several times and each time they just said they will send a request for management to contact me in the next 24 hrs. Please confirm your details. Each time I have confirmed the details but no phone call. This was after the 72hrs so it’s been a week now..

I also found a number online listed at a residential house in Melbourne but it just rings out. They said they can’t receive calls because they are all working remotely in the Caribbean due to the corona virus.


i was a bit frustrated when I posted this the other day. I have someone taking a look for me know so hope it works out.


thanks again for your advise and help

hace 1 mes
Español

Hi Brad, Do you have any update on what happened here?

Kgoods hace 1 mes
Español

Hi Kgoods.


Sorry about the late reply. Casino Guru are currently assisting me with the complaint I also made which is still open and going.

You can see the progress so far if you search through the open cases. It was made 30 April 2020.

I doubt they will payout. There are multiple complaints open against Jokaroom and all for similar problems.

Have you also had issues with Jokaroom? 




Bradk4165 hace 1 mes
Español

You're right, there are 5 complaints opened in May, which is quite unusually high number. Just in case someone would be more interested in your case, here's the link: https://casino.guru/joka-room-casino-player-s-winnings-were-confiscated-

hace 1 mes
Español

Thanks for the message Daniel. I truely appreciate the support received from Kristina and casino Guru

hace 1 mes
Inglés

yo tengo una duda sobre esto,ya que hay paises que no tienen regulado este tema,o que no son legales los casinos on line, como se hacen las denuncias? a quien se recurre en estos casos si el gobierno del pais no puede intervenir?

paulish hace 1 mes
Español

The player can always complain to the licensing authority depending on what type of license is owned by the casino. Generally speaking, we consider European licenses as the better ones (Malta, UKGC, Sweden), on the other hand, I've never heard about a case where the licensing authority in Curacao or Costa Rica would help the player to get what they deserve.

There are even casinos operating without any license and players still deposit money and play there. It doesn't mean that the casino has to be automatically a scam, but it's the same as saving your money in a bank that isn't insured and controlled by any government. It's simply too risky.

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